Privacy Policy

Last Updated: 14th September 2026

The Calm Collective Chelmsford (“we”, “us”, or “our”) operates the The Calm Collective Chelmsford website (the “Service”). This Privacy Policy outlines how we collect, use, and protect your personal information when you use our Service.

By accessing or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. Unless otherwise defined, terms used in this Privacy Policy have the same meaning as in our Terms and Conditions.

 

Information We Collect

While using our Service, we may ask you to provide certain personally identifiable information (“Personal Information”) that can be used to contact or identify you. This may include, but is not limited to:

  • Name

  • Email address

  • Telephone number

  • Postal address

  • Medical History

 

Log Data

When you visit our Service, we automatically collect information sent by your browser (“Log Data”). This may include:

  • Your IP address

  • Browser type and version

  • Pages visited

  • Date and time of visit

  • Time spent on pages

  • Other diagnostic data

 

Cookies

Cookies are small files stored on your device that help us improve our Service. We use cookies to collect information and enhance user experience. You can instruct your browser to refuse all cookies or to alert you when a cookie is being sent. Please note that some parts of our Service may not function properly without cookies.

 

Security

We are committed to protecting your Personal Information. While we use commercially acceptable means to safeguard your data, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

 

Links to Other Websites

Our Service may contain links to third-party websites and services that are not operated by us. We use Timely as our online booking and appointment management system, and when you access or use the Timely booking platform, your information may be collected and processed in accordance with Timely’s own privacy policy.

We are not responsible for the privacy practices, security, or content of third-party websites or services. We strongly encourage you to review the privacy policies of any external websites or platforms you visit or use.

Children’s Privacy

We provide certain treatments to clients under the age of 16 where appropriate and only with the consent of a parent or legal guardian. Treatment availability may vary depending on the client’s age and the nature of the treatment.

We do not knowingly collect or process personal information from children without appropriate parental or guardian consent. Where parental or guardian consent is required, we may request confirmation of this before providing treatment.

 

Legal Compliance

We may disclose your Personal Information if required to do so by law or in response to valid legal requests (e.g., subpoenas or court orders).

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We recommend reviewing this policy periodically to stay informed of any updates.

 

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: info@the-calm-collective.co.uk